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Service
Equipment Service Level Agreement

Full SLA programs can be provided to support all the equipment we supply, these SLAs can be tailored to cover extended warrantee, scheduled maintenance, equipment calibration and periodic recalibration as well as quick response call out in the event of issues throughout product lifecycle. Talk to our product SMEs to discuss full lifecycle care of our equipment.

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Our Services
Application Review
  • Full review/survey of application, process conditions and required outcome (URS)
  • Support Evaluation, Testing, POC and Prototyping where appropriate
  • Review of regulatory compliance
Performance Guarantee
  • Full accountability to application success
  • Commitment
  • Written Performance Guarantee
Implementation
  • Order Expedite
  • FAT, SAT, IQ/OQ…..
  • Installation Support, Commission, Configure, Calibrate
Lifecycle Support Points
  • Warrantee with site resolve
  • SLA standard or customised for your service and re-calibration
  • Scheduled or Emergency call out service
  • Training in the operation and maintenance of all our solutions
Latest News
Next Step on Hanley Technology ISO journey
Next Step on Hanley Technology ISO journey
As part of our ongoing dedication to improving our standards both internally and for our customers base Hanley Technology have started the process of attaining the ISO 14001 standard.
Full Orbisphere Oxygen, Hydrogen, Nitrogen and CarbonDioxide sensor maintenance service
Full Orbisphere Oxygen, Hydrogen, Nitrogen and CarbonDioxide sensor maintenance service
Our fully trained regional team of service engineers are on hand to offer a full sensor service and rebuild service for all orbisphere gas analysis systems to ensure the safe and reliable running of your process
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